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Terms of service

Terms of Service – Maison and Aurora

1. General

This website is operated by Maison and Aurora. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Maison and Aurora. By accessing our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms, policies, and notices referenced or linked herein.

These terms apply to all users of the site, including but not limited to visitors, customers, suppliers, and content contributors.

If you do not agree to all of the terms, you may not access the website or use any services. If these terms are considered an offer, acceptance is expressly limited to these Terms of Service.

2. Modifications to the Terms

Maison and Aurora reserves the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes. Continued use of the website following any updates constitutes acceptance of those changes.

The latest version of these Terms will always be available on this page.

3. Site Availability

We strive to provide a safe and accessible online store. However, we reserve the right to suspend or shut down the website temporarily or permanently, without prior notice — for maintenance, updates, or technical reasons.

4. Product Information and Availability

We do our best to ensure that all product descriptions, pricing, and images are accurate and up-to-date. However, errors may occasionally occur. We reserve the right to correct any errors or omissions without prior notice.

Maison and Aurora also reserves the right to cancel orders in the event of clear pricing or typographical errors.

All products are subject to availability. We may limit or cancel orders if an item is out of stock or if we suspect abuse or fraudulent activity.

5. Orders and Payments

An order becomes binding once confirmed by email. Payment is made via the available payment methods shown at checkout.

Maison and Aurora partners with secure payment providers, including:

Shopify Payments (for Klarna, Apple Pay, credit cards)

Mollie B.V. (for selected payment methods – see privacy)

 

We reserve the right to refuse or cancel any order in case of suspected fraud, payment issues, or misuse.

6. Pricing and Taxes

All prices are displayed in US Dollars (USD) and include applicable sales tax, unless stated otherwise. Shipping costs (if any) will be clearly shown at checkout.


We offer free standard shipping within the United States. Shipping fees may apply to other countries.


All prices are subject to change and may contain errors. We reserve the right to correct any incorrect pricing.

7. Returns & Right of Cancellation

US customers may request a return within 14 days of receiving their order, for any reason. Please refer to our [Return Policy] for details.

Return requests must be sent to: support@maisonandaurora.com

The return shipping address (EU-based) will be provided upon request.

Return shipping costs are the responsibility of the customer. Refunds are processed within 14 days of receiving the return or proof of shipment.

8. Limitation of Liability

Maison and Aurora is not liable for any direct or indirect damages resulting from the use of our website or delays/failures in delivery, unless proven to be caused by gross negligence or intentional misconduct.

In any case, our total liability is limited to the amount paid by the customer for the affected order.

9. Intellectual Property

All content on the site — including text, images, logos, and product descriptions — is the property of Maison and Aurora or used with permission. No part of the website may be copied, reproduced, or publicly shared without written consent.

10. Complaints and Disputes

If you have a complaint, please contact us within 7 days of discovering the issue at: support@maisonandaurora.com

Include your order number and a clear description of the problem.

We aim to respond within 14 business days. If more time is needed, we’ll keep you informed.

11. Governing Law

All agreements between Maison and Aurora and the customer are governed by the laws of the Netherlands, regardless of the customer’s country of residence.

12. Contact Information

Maison and Aurora

📧 Email: support@maisonandaurora.com


Maison and Aurora is a registered business based in the Netherlands.

Our Chamber of Commerce (KvK) and VAT numbers are available upon request via customer support.